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Couldn’t be happier with the hottub we bought this past week from Nancy. The store had a great selection of all types and levels of spas, was nice to see such a large selection to chose from. The entire staff we worked with were informative, professional and courteous. Electrical set up was a breeze by Kevin (I believe his name was). We opted for the higher voltage unit over the plug and play, initially worried about the wiring hassle but honestly is wasn’t bad at all. Delivery day and set up also very simple. Our delivery and install rep Ryan was just as personable as everyone else we had met, gave all the info we needed and left a contact number if we had any additional questions. Our sales rep even stopped out on delivery day to be sure everything ran smoothly and we were happy…. overall zero complaints, and zero issues, we will absolutely be doing business with this company again.
Finally we have completed the pool .. it looks amazing. The whole process did go over smoothly with a few minor bumps in the road.. some of the contractors can get sloppy and not perform to the high standards in which we hold them too but all in all not a bad experience!!! We are waiting for landscaping still to be complete but we couldn’t be happier with our pool… thanks Richards!!!
I have a Hot Springs spa purchased from Richard’s. I have been so pleased with the way they have guided me in learning how to take care of it properly. The sales people are very knowledgable and have readily answered all the questions I posed with my limited knowledge of keeping a spa perfect for daily use. My friend has a pool and needed help updating it and updating her backyard, as well. I recommended Richard’s and she told me she was thoroughly satisfied with every step in the process of renewing and redoing her pool and backyard.