Houston Pool Water Features Gallery
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Jonathan Gill did a terrific job during the sales process. He was informative and gave us multiple options to choose from. The delivery of our spa went perfectly. The crew allowed me to ask as many questions as I needed to feel comfortable with the spa’s operation. Another member of your company that was very helpful was Wes. He answered all the questions I had regarding a new Intelliflo pump ( we purchase one). Thank you again for the great service.Hector A.
My experience began with an online inquiry that led to immediate contact even during the busy holiday season. The staff was courteous and professional and confirmed and kept their appointment to come to my home to evaluate my property and answer my questions of which hot tub could work best for my backyard.
There was no high pressure tactics, the gentleman who came over asked appropriate questions of what I wanted and he placed me in the most appropriate tub based on what I desired.
When due to a minor inventory error we found out that the tub we initially agreed upon was not in stock. Richard’s bent over backwards to accommodate me.
As for arranging delivery and installation–seamless. When it came to educating me on hot tub maintenance, the gentleman was very patient and well informed.
I would recommend this company, without reservation, to any one interested in acquiring a hot tub.
Couldn’t be happier with the hottub we bought this past week from Nancy. The store had a great selection of all types and levels of spas, was nice to see such a large selection to chose from. The entire staff we worked with were informative, professional and courteous. Electrical set up was a breeze by Kevin (I believe his name was). We opted for the higher voltage unit over the plug and play, initially worried about the wiring hassle but honestly is wasn’t bad at all. Delivery day and set up also very simple. Our delivery and install rep Ryan was just as personable as everyone else we had met, gave all the info we needed and left a contact number if we had any additional questions. Our sales rep even stopped out on delivery day to be sure everything ran smoothly and we were happy…. overall zero complaints, and zero issues, we will absolutely be doing business with this company again.Bryan L.