Richard’s is proud to boast we won TOP 50 in Service in North America!
One thing that separates Richard’s Total Backyard Solutions from all the rest is our superb Service and Delivery team! Actually most pool and hot tub companies don’t have one at all so after you purchase with them – you’re on your own! That’s not the case with Richard’s! All of our technicians are factory service certified technicians and they mean business!
We have hundreds of testimonials and reviews raving about our team.
We offer an array of “Cool Stuff” to make owning a hot tub, swim spa or pool easier and take all the guess work and worry off of you. Check it all out here!
Hot Tub Bundles
Swim Spa Bundles
Knowing the perfect combination of chemicals can be daunting, but Richard’s has you covered!
*Note: Bundles last 3 months & swim spa bundles last 6 months (when used properly).
More “Cool Stuff”… check out our Valet Programs for your hot tubs & swim spas!
We’ve taken all the work out of it for you! Simply sign up & we will come out EVERY quarter, we will bring a brand new FREE chemical bundle & get your hot tub or swim spa all in pristine condition- ready to Rock N’ Roll for another 3 months!
She’s the Review Queen!
Check out some of Paula’s reviews & why everyone loves her!
“Paula has been wonderful in advising me at what I need for my pool and has gone out of her way to accommodate me in every way possible. I consider her to be above board in the manner she has treated me and I would not hesitate to advise anyone to use this company. Thank you Paula!”
– Karen Spears
“Dealing with Paula in service is always a positive experience. So many service providers avoid the follow-up after the big sale is made. Thankfully, at Richard’s, Paula is always so responsive and helpful- a true pleasure to work with!!”
– Warren Tennant
– Frank Ragan
Pool and Spa News, the premier media outlet for the pool and spa industry, has named Richard’s Total Backyard Solutions in its annual ranking of top swimming pool and spa service firms across the United States and Canada.
Based in Houston, TX, Richard’s Total Backyard Solutions placed in the TOP 20 in the PSN and Jandy Top 50 Service List.
The bragging doesn’t stop there! We have the very best Service & Delivery team anyone could ask for! Just read some of the 5-Star Reviews this team gets & just keeps getting!
I had the pleasure of having Brian and David come to my house today to give me instructions on how to care for my new hot tub. I can’t even think of a word that would describe how exceptional these guys were. They were two of the most professional young guys I have had the privilege of meeting in a while. They did not make me feel uncomfortable about asking any kind of question that I had and even going over some things 2 Or 3 times without any problem at all. I’m not going to lie starting out this experience with Richards Pools didn’t go so well to start. ButI I know now why they have the reputation that they have. Christie and Stacey jumped on the problems I’ve had once they heard about them and they’ve gotten them all fixed in a very short period of time even going above and beyond what needed to be done. Speaking from personal experience I would highly recommend this company to anyone looking for a new pool or hot tub. They are pretty much number one in my book. Thanks!!!!!
I want to thank Angel for all of his help getting my spa back online after I had done some work and the spa stopped working. After patiently walking me through several troubleshooting steps, I scheduled a service call and I sent him several pictures so he would have what he needed when he was scheduled to come out next week to assist me. Instead, he reviewed my pictures and instantly called me back excited because he could see in my pictures what was causing the issue with the spa not operating properly. In a few seconds, I had it back up and running, better than ever and I want to thank Angel for his help and saving me the cost of. service call. I highly recommend Angel and Richards Total Backyard Solutions for all of your hot tub, spa and pool needs.
After searching for months and months to find a high quality, true hydrotherapeutic hot tub for my wife and I, we found RTBS. Our Hot Springs Envoy was the perfect solution for us. We are thrilled and look forward to jumping into that crystal clear, salt-water tub after a hard day’s work to get the total relaxation. From start to finish, the salesperson, Nick, the delivery team, David, Angel, Brian and Kristen were super to work with. They were patient to show us everything we needed to do, exceeding our expectations of superior service. We highly recommend this wonderful business.
– Aaron Nease