RTBS Service Agreement

I authorize Richard’s Total Backyard Solutions (RTBS), or an independent service provider, to perform on-site equipment service and/or do installation service on my behalf. I acknowledge that my service agreement must be signed prior to service work being scheduled and no credit terms have been extended to me by RTBS.

Richard’s Endurance Lifetime Warranty Customer:
Please reference your signed Endurance Warranty documents to verify your service call fee as it varies by customer. I authorize and agree to pay the service call fee of:

  • $79.00 Lifetime Warranty Service Call Fee (pools built before 1/1/16)
  • $125.00 Lifetime Warranty Service Call Fee (pools built between 2016 – 10/20/2021)
  • $149.00 Lifetime Warranty Service Call Fee (pools built after 10/20/2021)

As stated in my Richard’s Endurance Lifetime Warranty contract. Any items not covered under the Richard’s Endurance Lifetime Warranty will be required to be paid. If it is determined the item is covered under the Richard’s Endurance Lifetime Warranty, then only the service call fee will be required to be paid, unless the pool is still under its standard 2 year warranty for pools constructed before 1/1/16, or standard one year warranty for pools constructed after 1/1/16.

Manufacturer Warranty Repair Policy:

Pentair Warranty: RTBS will submit Pentair warranty calls directly to Pentair. Warranty work will be handled and covered directly with Pentair, if Pentair determines the part/product is not covered under warranty, the owner will be notified by Pentair.

Watkins (Hot Spring Spas) Warranty: RTBS technicians will perform warranty work on behalf of Watkins with a minimum trip charge of $139 in which I agree to pay. If the technician determines the part/product is not covered under warranty, the owner will be notified and will be responsible for any work done on the equipment.

Paramount/Other Warranty: RTBS technicians will perform warranty work on behalf of the owner of the equipment from the equipment manufacturer. I authorize and agree to pay a minimum trip charge of $139. If the manufacturer declines warranty payment to RTBS, I accept responsibility for all charges by RTBS for the service or installation work I have instructed RTBS to perform. I understand and acknowledge that any water related problems are not covered under any manufacturer’s warranty.

Non-Warranty Service Call:

I authorize and agree to pay the $249 service call and diagnostic fee that covers the first hour. After the first hour, it is an additional $125 per hour. I am aware the service call and diagnostic fees do not include parts. In the event I choose not to allow RTBS to complete the repair, I agree to pay for travel and diagnostic charges. (I acknowledge that a mechanics lien could be filed to secure the amount of the service call and/or diagnostic charges.)

 

I have read and understand and agree to the above terms.

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  • CUSTOMER INFORMATION:

  • EQUIPMENT INFORMATION:

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Testimonials

Hear From Our Customers

Hear from our delighted clients as they share their journey to transformed backyards. Discover how Richards makes outdoor dreams come true!

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Our experience with this project was awesome and the finished pool and deck turned out better than expected. Thanks to Mike Richard and the entire staff for taking care of everything we needed. I would recommend him and this company to anyone looking to do a pool project.

Rick C.

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Richard’s TBS did a fantastic job on our pool and spa. Johnathan worked with us from the beginning on the design and finalizing the contract, and he was a pleasure to work with. Jacob, who oversaw the construction, made the process simple and got everything done timely and professionally. We’d use them again if we ever built another one. We are ready to swim!

Betty Schreier

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Always great to do business with Richard’s TBS, from the original design and sale back in 2019 as with all our experiences we have had going forward. Any Warranty items and/or issues we thought we may have had were handled expeditiously. Customer Service along with their Service staff have always been top notch and professional. If ever looking for a patio buildout out, hot tub or both as they did for us, I highly recommend them as they stand behind all the work they do.

Richard Preslar

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