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Written Endorsements

I wanted to send a personal note of thanks regarding Hector and his tile crew. His focus on quality was made apparent today as he started installing the stone and waterline tile for the pool.

I spoke with him on numerous occasions throughout the day was consistently impressed by his attention to detail and insistence on perfection. I noticed that he would being installing tile at the center of each section, working his way outward to ensure an even appearance. He would miter the edge of the tile to promote a uniform appearance across the length of the pool and provided some advice to us based on his past experiences with installations.

Overall, a fantastic crew and one that I’m glad is working on our pool! 

Mahoney Family

Work was finished on our beautiful new pool at 826 Sandra Dee in Magnolia a couple of weeks ago and I can say we are more than pleased with the result.  The finished product shows the quality of workmanship that went into the construction.  We think our grandchildren will be more than pleased with their pool.

 I think that the reason for our customer satisfaction lies not only in the pool itself but also in the Project Manager, Jose Zepeda.  Jose walked us thru each step in the construction and kept us informed on the progress.  His daily supervision of his crews made me feel that he was truly in control of construction.   Jose represents your company well and in my eyes should be considered a valuable employee.

Again, thanks for the beautiful pool.   Can’t wait till it gets warmer…

Charles and Barbara Tatom

Johnathan:
The pool is awesome, and so much of that is the great design and how it fits with the house. We heated the whole thing for three different parties over the Christmas/New Year break and had lots of people over. We get many compliments, the most repeated is, “This is like a resort.”. It all works so well with a crowd of actual people moving around and hanging out.

On New Year’s Eve Carolyn wanted a fish fry for 25, so I took the grill grate off one side and set a big pot down on the heat deflectors. That grill got the oil up to 375 fast, and the vent hood worked fantastic. Desert was late night smores at the fire pit.

The best was Lilli’s 14th birthday party Saturday January 4th. She wanted a pool party. Lucked out it was a stunning mild sunny day. 15 teenagers swam, ate, swam, hot tubbed, goofed off, ate, hot tubbed, swam for 8 hours, then moved to the game room to watch movies at 10 PM when us and our friends took some wine out to the fire pit and sat talking till 1 AM.

Your design is perfect for this house and for how we use the space. It looks great, it entertains and plays great. We are extremely happy that we chose Richards and decided to do everything all at once.

Thanks! J

Regards,

Scott Duff

Building a pool is not fun. Things go wrong. The yard turns into a mud pit, sprinklers are ruined, really it is a long list of normal construction and scheduling frustrations. We built our pool 3+ years ago. Here we are 3+ years later. We have Richard’s lifetime warranty. They have respond every time we placed a service call. There has been several minor repairs and 2 major – today it was the pump for our cleaner and the capacitor. They could have easily backed out of this warranty because it’s beyond the “manufacture warranty.” My husband described the issue and the tech came prepared with what equipment he thought was needed. He fixed it on the spot, all free of charge. We paid the $75.00 service. Most reviews are based on a messy construction process. But how many companies really take care of the customer after the job is done? We have been 100% satisfied with the service we’ve received since the pool was finished. Whatever frustrations I had during the build are well worth the final product and service our family has received. Richards will be my first call if we ever build another pool.
Heather Karnowski

We simply wanted to thank you for the excellent service and set-up for our new spa. We love the spa cover bracket that Richard gave us and everything about the spa! We are also VERY HAPPILY SURPRISED when I saw a box by our garage. Inside were 2 of Richard’s beach towels (which I had noticed the day we bought!). Such a thoughtful thing to do since we bought from you. We bought from you about 25 yrs. ago Again, THANK YOU for everything.
Stoltenberg Family

Our master bath jacuzzi broke died approximately 2 months ago. Our 15-yr Autistic youngster was in the jacuzzi 4-5 times per day. We were in an emergency trying to figure out how to quickly get some sort of motorized tub for our son. I walked into a hot tub display center out of pure desperation. Withon the hour we were purchasing one of their best tubs on the matket. The sales person was very empathetic of our situation and did everything within her abilities to get our tub deluvered within 3 days. The day the tub was up and running it was truly priceless to see the elation in my son’s face. He comes out of the tub very relaxed and calm. My son is know for severe meltdowns to the point of hitting his head with his fists when feeling overwhelmed with his world. The tub has served to calm him down and help him with sensory integration. He is in the tub at leadt 5 times daily and it has drastically decreased his daily meltdowns. I go in the tub with him and I can see why he is so happy. Besides the benefits of the Ace salt system on the skin, the massage from the jets is the best I’ve ever experienced. I am grateful for this wonderful technology. My hope is to one day afford a second spa for our Autism Center in Houston. Y Carrillo, Ph.D. EXECUTIVE Director Houston Autism Center 501(c)3
Reviewed on Sovereign® – 6 Person Hot Tub
Carrillo Family

Best home treatment for severely autistic son

It all started when my husband and I decided to do something in our backyard and we were not sure whether we want a pool or some sort of water feature.as we were driving to my parents house we came across Richard’s backyard solutions and we just decided to check them out ! when we walked into their store we were greeted by Janine. She could totally understand that my husband and I have no idea what we wanted so she made an appointment to stop by our house to make sure she knows what we exactly are looking for! when Janine came over our house she asked me what was very important for me and I mentioned every single little detail that I would love to have in our backyard .she made some notes for herself and ask my husband and I to visit her a week later to look at her designs. I can honestly say the first time I saw Janine’s designs my mouth completely dropped and I was blown away from what she had done for us. her 3d was even detailed to the point where you could see our furniture inside of Our house and what the pool and the backyard would look like from the inside of the house since that was so important to me. long story short what I can say about Janine is that she was extremely professional very good at her job and amazing designer best customer service and made sure to deliver us our dream backyard and include every little detail that was important to me and most importantly she put up with my demanding needs and ideas. once we agreed on the design Janine passed us to construction and from there we were in contact with Tami which was in charge of scheduling . because of Tami everyday we knew exactly what was going to happen in our backyard and what stage of construction we were in.she was very professional an extremely helpful and her scheduling was right on point. and last but not least our superintendent was JP. he was an amazing guy and was at the construction site every single day to make sure everything was going smoothly if I ever had a concern and contacted him he would immediately make sure to take care of it JP was very helpful and had great customer service and was always in contact with us. he made sure our pool was exactly right on time just so we can enjoy our summer. overall I cannot thank JP Janine and Tami enough for everything that have done for us they made our dream backyard and we get to enjoy it every single day ! as picky as I am they made the most amazing pool with the best customer service and made it so easy for us. I would definitely recommend Richards backyard solution to anyone out there thats looking to build a pool or any kind of remodeling . Janine, Tami and JP thank you thank you thank you ?
Mahmoudy Family

This is a shout out to Richard’s Total Backyard Solutions.

Our pool project was just completed and I would recommend them to anyone considering an in ground pool project. We dealt with flooding rains twice, a punctured gas line (not their fault) and a crazy hostile neighbor! Their professionalism was wonderful; they were very attentive to my need to keep two elderly pets safe from the construction area throughout the project time.

They worked with us on every minute detail to remain within our budget and answered every call I made to them. From the original sales person, the project managers, and the scheduler, they were very informative and professional at all times. We will use them for any of our outdoor projects in the future.

I began the pool company search over a year ago and contacted 17 companies, so I did my due diligence.

Dan & Michelle Lauer

Hi Quentin and Jessica (and the entire Richards Total Backyard Solutions team),

I just wanted to say THANK YOU for all your help throughout the sales, delivery, and installation process. From the moment we walked into Richard’s Total Backyard Solutions, I felt we were working with a good company and good people who cared about the customer. Quentin, you were the only sales person to immediately support my request for a wet test. That really impressed me. And I have to say, experiencing the DX Moto-massage helped sell both my wife and I that Hot Spring was the spa we wanted.

The coordination and installation by RTBS of the electrical and cement pad were complicated by the fact my wife’s mother-in-law was in the hospital putting further constraints on our time. Jessica, you were very patient and supportive of my calls. I really appreciated you allowing me to call your cell phone the night before installation just to be sure all my questions had been answered.

The delivery and installation went very well. We finally got a chance to really use it last night. We both LOVED it. My wife and I are so happy with our new Grandee spa. And we appreciate the opportunity to get it in place before the Memorial day weekend! Below are some photos.

Thank you again and have a happy Memorial Day weekend!

Jeff Eby and Kim Eby

I had some pool service done last Thursday (March 13th), and I wanted to compliment the pool technician Rodney. He arrived within the time promised, and fixed my pool pump issue quickly and efficiently. I was very impressed with his problem-solving skills, and also his friendly and helpful attitude. Good job!
Adele Dubicki

I have received your letter of commendations for Richards Total Backyard Solutions and appreciate you taking the time to write. Rarely do I receive letters of praise for companies that are doing their best to excel in customer service. When I receive these letters, I certainly take them seriously.
Better Business Bureau

I was simply amazed. We signed on Saturday, your crew started on Tuesday and the pool was finished and the water filling on Thursday. That’s got to be record time for new plaster and tiling. The new tile looks great.
Bob Shortle

Just a little note to say Thank You for making a pleasurable experience out of our recent purchase of a pool and spa from your company. It is extremely rare in today’s age of “BAIT and Switch” artists to find a company that lives up to its promises.
Charles Anderson

We want to than you so much for the absolutely wonderful job you did renovating our existing pool and building the beautiful new waterfall. We love it, and our friends and neighbors are raving about it.
David Dunkiel

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.
Sean Powers

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.
Sean Powers

It was a real pleasure doing business with both Mr. Fraps and Express Pool. I found both to be knowledgeable, courteous, and professional in their work. I highly recommend Mr. Fraps and Express Pool to anyone in need of pool work.
Douglas Hatcher

My wife and I just wanted to express our appreciate for the super job that your company has done for us. Richard’s has exceeded our expectations. We were amazed at the progress and craftsmanship at every step. We’ve been impressed with the positive and helpful attitude from everyone we’ve met.
Frank Ragen

Jeff and I wanted to let you know how very pleased we are with our new swimming pool and Jacuzzi your company built for us. It is truly beautiful and we are enjoying it a great deal. We were thrilled with how smoothly the construction went and especially the final result.
Jeff and Cammie Brienen

We are pleased with the work that was performed on our pool and deck renovation. All employees were very polite and worked as a team. We would definitely allow this company to handle any future projects that we have.
Jim Brazda

I just wanted to take the time to say “Thank You” for making a dream come true for me and my little girl. You two went over and beyond to make sure I was happy with everything and I am, I love it!
Joetta Zachary

Mrs. Nechman has asked me to pass on to you and Mr. Richards her sincere thanks for your determined efforts to correct the problem with her pool. She is very pleased with the results and the professional manner in which your staff carried out the renovations.
John Nechman

We are very pleased with the work you did re-plastering our pool. You were prompt, came when you said you would, finished according to schedule. You returned on my request to check out a detail (it was fine) and you were easy to work with. I would have no reservations in recommending your work to potential customers in the future and will definitely call you when we need remodeling work in the future.
Jud

Wanted to drop you a note to say thanks for a job well done. The gentlemen that worked on resurfacing our pool, were to say the least, efficient, neat and certainly polite. I was especially pleased to find that all of the gentlemen spoke Spanish, and all had a wonderful sense of humor. With every step they advised me what they were doing and why.
Maria Filos

I would like to thank you for the wonderful, dependable service and sell of my Hot Springs Grande Portable Spa. Your staff made this decision a pleasurable experience.
Melbourne Woodard

Mr. Richards, you have excellent crew. I am not sure whether they did a better job than another crew of professionals would have done; but I am absolutely sure that they all treated me well and always did exactly what they were supposed to do. I don’t write letters of recommendation, never done it before, your firm, however, deserves this letter.
Paul Looney

We just wated to take the time to let you know that our pool is complete and it is beautiful! From the moment we started the design until our pools completion, we have been very pleased with the timely and professional way that everything was handled.
Roger Graves

It is with great pleasure that I write this letter for James Blair of Richards Total Backyard Solutions. I met with James and found him highly knowledgeable and extremely professional. His communication skills are excellent and he replies to my emails immediately. James has always made an extra effort to rectify the problem, no matter how trivial it is, through his courteous and friendly service team.
Syed Zaidi

I would like to compliment you and your subcontractors that remodeled our pool.The job was done professionally and in a timely manner.The demolition crew arrived on the day they were scheduled.The crew was large enough to get the job done in one day.This saved on the “irritation factor” of having jackhammers going for several days, which is very common with your competitors.The finishing crews worked long hours making sure the job was done on time at the highest quality possible.The laying of the brick pavers is not for amateurs. Your crew really proved that they are indeed professionals.
Ward Arendt

From 987 reviews
Rory Mackay
Rory Mackay
Jessie , great work.
via Google
Kotesh Rao
Kotesh Rao
Kristen Barrow was very professional and made the installation process easy and painless. Thank you Kristen!
via Google
Reese Watkins
Reese Watkins
Jesse was great he took care of all of our problems was very friendly and professional. Thanks
via Google
Cristina Trandafir
Cristina Trandafir
The delivery and installation of the hot tub went smoothly and Kristen Barrow was always available and responded to our inquiries. We had no issues.
via Google
Pam C
Pam C
Jesse was prompt, courteous, and had good communication. THANK YOU!
via Google
Fab Mar
Fab Mar
Jessie help fixed the jets and will return with filter. Thanks for the great work.
via Google
MariaTheresa Blando
MariaTheresa Blando
We had some issues on a table and Kristen Barrows did a great job in resolving it. She gave us the time of day to listen to us and went out of her way to research what went wrong and fixed it.Thank you , Kristen.
via Google
Roseanna Dubinski
Roseanna Dubinski
We got our very first hot tub after 43 years of marriage. We were so happy to work with Kristin Barrow as she assisted us above and beyond!!
via Google
Rachel Howser
Rachel Howser
Angel quickly fixed the technical issue with my hot tub!
via Google
Wendy Ragan
Wendy Ragan
Jessie fixed my heater. He was fabulous
via Google
LEYLI
LEYLI
Jesse was on time professional and explained things thoroughly too. We appreciate his service.
via Google
Janel Paragas
Janel Paragas
Jessie did a good job in fixing our pool heater. Very professional and on time ! With Jessie as a technician , a well-recommended company’s service.
Response from business owner
Thanks for the review! We appreciate it.
via Google
Manuel DeLeon
Manuel DeLeon
Kristen Barrow was the best during the entire process, ensuring a seamless delivery and install of the jacuzzi…thank you!
via Google
Hector Gonzalez
Hector Gonzalez
Showed up on time. Assessed the problem, fixed the problem.
Response from business owner
Awesome, thanks Hector for the review!
via Google
nstuff boutique
nstuff boutique
A++++very good company
Response from business owner
We appreciate it!
via Google
Michael Smith
Michael Smith
Shout out to Chris for helping us select and purchase the perfect hot tub for our add on to our back yard. Shout out also to Kristen for the smooth delivery process and after purchase needs.
Response from business owner
Thanks Michael! Gorgeous backyard 💙 Our team is always here for you whenever you need us.
via Facebook
Alexis Ortega
Alexis Ortega
Thank you so much Jessie for you awesome work today helping us with the filter cleaning of our pool. Excellent customer service!! I totally recommend.
Response from business owner
Thanks Alexis for taking the time to write this review, we appreciate it!
via Google
Jonathan White
Jonathan White
Great warranty repair service by Jessie!
Response from business owner
Thanks Jonathan!
via Google
Cindy Formas
Cindy Formas
Jessie did an exceptional job. Called me ahead of time to confirm his arrival time. Upon starting the work, he quickly ascertained the problem for corrective action. He was very helpful in answering general questions I had about equipment … read more
Response from business owner
Hi Cindy, thank you so much for this wonderful review. Our team appreciates it!
via Google
Theresa Gibson
Theresa Gibson
We had an issue with our Waterfall timer and Jessie came out for service. He was friendly, helpful, and knowledgeable!
Response from business owner
Thanks Theresa, we appreciate you taking the time to write this review!
via Google
Michael J. Portele
Michael J. Portele
We just had Jesse over to fix a small leak and are very happy with his professionalism and promptness. He said he'd be tween 2-4 and was here by 2:15. Diagnosed the problem within minutes and had it fixed not much longer after that. He … read more
Response from business owner
Thanks Michael for your valuable feedback, we appreciate it!
via Google
Tiffanie Purvis
Tiffanie Purvis
Jesse & Angle were amazing? Great service and very professional. Thx Torah for sending this amazing service team!
Response from business owner
Thanks Tiffanie for the review! Our techs appreciate it!
via Google
Aaron Jackson
Aaron Jackson
Great job to kristen Barrow for getting my install done on time for my wife birthday! Very, Very Very Happy!
via Google
Gerardo Enriquez
Gerardo Enriquez
Very knowledgeable and informative
Response from business owner
Thanks Gerardo for working with Jessie!
via Google
Charles Rushing
Charles Rushing
I’m very impressed with Jessie work to quickly diagnose the problem replace them O-rings took care of it. Thank you very much. Back to the top.
Response from business owner
Thanks Charles for the feedback and review. Glad our tech was able to get you taken care of. Our team is always here for you!
via Google
Katie Hernandez
Katie Hernandez
Amazing company!! From the day we walked into the show room and spoke with Barry who designed exactly what I wanted and asked for, to the contractor Jacob always keeping us informed and answering all my texts and questions to Kyle the pool … read more
Response from business owner
Hi Katie! Thank you so much for your review and glad our team to great care of you from start to finish. Our team is always here for you whenever you need us. We appreciate your business and support! Best, Cristina
via Facebook
Chloe Howard
Chloe Howard
Jesse was excellent!
Response from business owner
Thanks Chloe!
via Google
David Hasha
David Hasha
Angel and Jezzy did a great job. Always get the best service from this company A+++
Response from business owner
Thanks David!!
via Google
Maria
Maria
Remote connection for pool and spa not working. Able to repair and troubleshoot and professionally done. Jessie was excellent. Thank you.
Response from business owner
Thanks Maria! Glad the team was able to get you back up and running.
via Google
shane morgan
shane morgan
Jesse did a great job fixing my heater!!
Response from business owner
Thanks Shane!
via Google
DIAMOND TRIMOTOR
DIAMOND TRIMOTOR
Angel was able to troubleshoot a small Hot Spring spa technical issue over the phone very quickly and was able to e-mail a software update to download onto a USB to load onto my hot tub board. Very impressed with his knowledge and fast … read more
Response from business owner
Hi Diamond! Thanks for your review and feedback. Glad our team was able to get you back up and running.
via Google
Larry Hughes
Larry Hughes
Everett was 5-Star all the way!!! He was extremely knowledgeable of the hot tub and the operating system!! He took my wife and I step by step through the maintenance and upkeep of the hot tub!
Response from business owner
Hi Larry! Thanks for your review and feedback, we appreciate it.
via Google
James
James
Needed a part for my pool filter, could find it on the internet. Called Richard’s where the staff was able to find exactly what I was looking for, thanks again Kristen Barrow for the help.
via Google
Brian Jensen
Brian Jensen
Angel did an Awesome job getting my spa up and running!!
Response from business owner
Hi Brian, Thanks for your review! We appreciate the feedback.
via Google
Dianne brice Brice
Dianne brice Brice
Chris was absolutely knowledgeable and attentive and pleasant !! Was a very pleasurable experience!!
via Google
Princess Brett Ev
Princess Brett Ev
Chris Cantu was so helpful in finding what we needed. Great customer service and so knowledgeable in everything about ALL spas. Made us feel comfortable and at home in the entire experience.
via Google
Carla Quine
Carla Quine
Everett did a great job and was super helpful.
Response from business owner
Thanks for the review, we appreciate it!
via Google
Paulette Fiedler
Paulette Fiedler
Jessie arrived and got my heater up and running so now I can finally heat the pool and enjoy the hot tub!
Response from business owner
Thanks for the review, we appreciate it!
via Google
monica stout
monica stout
Jessie came out and repaired the leaking equipment.. he was pleasant and completed the job with a smile
Response from business owner
Thanks for the review, we appreciate it!
via Google
Richard Gines
Richard Gines
I’m an executive with no time for reviews, buthere I am leaving 5 stars for Jon A.My project was just a remodel but Jonmade me feel like a first class customer. He wasn’t even my assigned PMBut went above and beyond his duty to ensure … read more
Response from business owner
Hi Richard, Thank you for sharing your experience and journey working with Jon Aguirre- he is truly a superstar on our team! We truly appreciate you taking the time to write this review and our team is always here for you whenver you need us.
via Google
Brigid Harrell
Brigid Harrell
Jesse was awesome
Response from business owner
Thanks Brigid for the review, we appreciate it!
via Google
Catalina Branch
Catalina Branch
(Translated by Google) Excellent attention from Chris in my new spa, Cristina was also a wonderful adviser, we are happy with our new purchase...thank you Richards total backyards solution(Original)Excelente atencion de Chris en mi nuevo… read more
Response from business owner
Hello Catalina, Thank you so much for allowing us to find you the perfect hot tub for your hew home! Our team is very excited to work with you and we are always here for you whenever you need us!
via Google
Sabrina Falcone
Sabrina Falcone
Jessie helped us a lot with the heater to make it work it again 😉
Response from business owner
Hi Sabrina, Thank you for the review! Glad Jessie got your back up and running properly.
via Google
Maria Fair
Maria Fair
Had a wonderful experience with Chris. He was very friendly and knowledgeable. Made the process of purchasing a hot tub extremely easy. Thats my new baby there!
via Google
Kevin Clark
Kevin Clark
Jonathan was EXCELLENT! Had no idea what to look for in a pool and patio and Jonathan did a great job doing a design and educating us on everything!
Response from business owner
Hi Kevin, thanks for sharing your experience. We appreciate the feedback!
via Google
Allison Hegar
Allison Hegar
But we plan to and many of our neighbors recommended them
Response from business owner
Thanks Allison for the review, we apprecite it!
via Google
Lisa Heft
Lisa Heft
Kristen did an excellent job handling our raised wall repair from start to finish. Communicated well throughout the entire process so we knew exactly what to expect. Kudos to Kristen!! 👏🏻
via Google
Yunai Lozada
Yunai Lozada
Richard's is the top one stop company for your backyard solutions go take a look and talk to Kristen Barrow or Cris you will be amazed with their customer service and products!
Response from business owner
Hi Yunai, Thank you so much for your review. Our team appreciates it!
via Google
Mike Meagher
Mike Meagher
Tech was on time and did a hell of job.
Response from business owner
Thanks Mike for the review!
via Google
Bart Hardwell
Bart Hardwell
Thank you for coming out Angel, Everette good work fixing the treadmill!
Response from business owner
Thanks Bart for the review, glad the team got you properly taken care of!
via Google
Brad Shields
Brad Shields
Jesse came over and got everything handled immediately
Response from business owner
Thanks Brad for the review, we appreciate it!
via Google
Thomas Arnold
Thomas Arnold
Angel and Jessie came over to perform some maintenance on my endless pool Fastlane unit, and they did an awesome job. Angel was extremely knowledgeable about the unit and they were timely and thorough. Will definitely call them back in the … read more
Response from business owner
Hi Thomas, Thanks for the review and feedback! Our team appreciates it.
via Google
George Hahn
George Hahn
Angel was excellent!
Response from business owner
Thanks George for the review!
via Google
Jenna Ricker
Jenna Ricker
Jessie was fantastic! Thanks!
Response from business owner
Hi Jenna, Thanks for the review! Jessie appreciates it.
via Google
Sondria Toole
Sondria Toole
Chris was so adorable. He was focused on my needs. The field trip of spa tubs was marvelous! Thank you Chris! I justvwanted to look, to see whatbthis company has to offer compared to others. To no avail, ibwS hooked!
via Google
G R
G R
I recently had the pleasure of working with John A from Richard's Total Backyard Solutions for my pool design and estimate, and I couldn't be more impressed with his level of customer service and design expertise. John was very professional… read more
Response from business owner
Hello GR, Thank you so much for sharing your journey and experience woking with our DesignerJohn Agurrie. We truly appreciate it!
via Google
DSholl20
DSholl20
Jesse was thorough and informative when explaining the maintenance procedure and got the problem resolved in a timely manner. Also answered all my questions. Appreciated the friendly professionalism.
Response from business owner
Thank you so much for the amazing review, we appreciate the feedback!
via Google
Orlando Aguirre
Orlando Aguirre
Jenna was amazing to work with! We had no idea what we wanted and she went above and beyond to ensure we made the right choice. She is so knowledgeable, so kind and very professional. We will be back again soon to purchase our next hot tub!
via Google
Nicole Aguirre
Nicole Aguirre
We had the most amazing experience working with Chris! He helped us every step of the way and offered options when we needed help! He is so professional, so knowledgeable and we will be customers for life! Go see him!
via Google
Troy Dennis
Troy Dennis
Kristen Barrow was/is very helpful, listen with intent. Kristen understood my needs and she also posed the right questions of me. Looking forward to meeting in person, and having an onsite evaluation as to my existing pergola and dock … read more
Response from business owner
Thanks Troy for your review and feedback! We appreciate it.
via Google
Chels Mac
Chels Mac
Kyle is amazing and probably the only employee we truly trust to help with any repairs! We had to have a heater part replaced and the guy who did it messed with the settings so our system was giving all sorts of alerts when we tried to turn… read more
Response from business owner
Thanks Chels for the review!
via Google
Blade
Blade
Working with April was a wonderful experience. She answered all my questions in a timely manner. When I’m ready to buy I will be back. Thank you for your professionalism.
Response from business owner
Hi Blade! Thanks for the feedback and review. We appreciate it! Best, Cristina
via Google
David Chloe Moon
David Chloe Moon
I am very excited to be serviced as soon as I am done closing on the house. Paula was absolutely amazing about providing professional service/input while she was so quick about returning my calls, responsive with my emails regarding my … read more
Response from business owner
Hi David, thanks for the amazing review! Our team is very excited to help you out at any time. Best, Cristina
via Google
Tiffany Poole
Tiffany Poole
Chris Cantu was super friendly, knowledgeable, and thorough. l was very impressed with my experience and will definitely come back for all my spa needs!
Response from business owner
Hi Tiffany Thanks for the amazing feedbck and review. We apperciate it. Best, Cristina
via Google
Shelly Rosemin
Shelly Rosemin
Kristen Barrow, Thanks for your efforts supporting my choice to use Richard's Backyard Solutions for our Spa decision.
via Google
brandon brooks
brandon brooks
The repair man, Jessy was prompt and all repairs were done fast and the pool is now back to running properly. I would highly recommend them.
Response from business owner
Hi Brandon, Thanks for the feedback and review! Our techs apprecaite it. Best, Cristina
via Google
Phillip Henault
Phillip Henault
Angel was extremely helpful and explained our issue well. I appreciate the help!
Response from business owner
Thanks Phillip for the review, we appreciate it!
via Google
Christy Ramos
Christy Ramos
A shout out to Kristen Barrow for her amazing dedication to customer service and attention to detail! So thankful!
Response from business owner
Hi Christy! Thank you for the review, Kristen will truly appreciate it.
via Google
Arissa McCormick
Arissa McCormick
Kristen Barrow was very helpful and knowledgeable!!! She was very professional answering ever questions I had about renovating my pool. Thank you so much!
Response from business owner
Hi Arissa! Thank you for the review, Kristen will truly appreciate it.
via Google
Dustin Kerr
Dustin Kerr
Everett and Jesse, two installers came out and took care of a on going issue with my privacy shades. Thank you.
Response from business owner
Thanks Dustin for the review! Glad our team could help.
via Google
Rob Russell
Rob Russell
Kristen Barrow has made my experience with Richards a pleasant experience time and time again. I recently signed up for a second year of valet service on my Grande hot tub and Kristen has helped me keep my tub in perfect working condition.
via Google
lenakay69
lenakay69
Pat was great at showing me the ropes and answering all my questions.
Response from business owner
Thanks for the review!
via Google
Jason Santos
Jason Santos
Jessie and Ricardo came to our home quickly to see about pool equipment. They did a great job fixing the issue. The auto-fill was not working. (It actually never worked). The concrete crew poured cement into the auto-fill equipment, when … read more
Response from business owner
Hi Jason, Oh, no sorry to hear that auto-fill got some gunk in it. But glad our team was able to properly troubleshoot it and get you back up and running properly. Thank you for the review!
via Google
Hammer
Hammer
Angel came out this morning to repair my hot tub. He quickly diagnosed the problem and replaced the circulation pump and had it up and running in no time. Thanks Angel and Paula for taking care of me again.
Response from business owner
Hello, thank you so much for the review of working with our team!
via Google
Erica Gonzales
Erica Gonzales
Awesome service. Jesse was prompt, courteous and got my spa jet back in order
Response from business owner
Hi Erica, Thank you so much for the review!
via Google
Alisonhhj long ajmpv , . Dubon
Alisonhhj long ajmpv , . Dubon
Kristen Barrow is amazing and she always take my phone calls and answer all my question.she is very professional and makes sure even the smallest detail is taking care of.
via Google
Unknown L
Unknown L
𝐀𝐩𝐫𝐢𝐥 is quite charming, she’s ready to help anyone she can, be it worker or customer. 10/10, I can always rely on her and her services.
Response from business owner
Hi, Thank you so much for this amazing review of working with April. She will appreciate it.
via Google
Kristie Zorens
Kristie Zorens
Sarah, Angell, Jesse, Paula and Kristine have been very helpful in making sure my warranty issues with my swim spa have been resolved. I appreciate everything they have done to make me a happy customer!
Response from business owner
Hi Kristie, Thank you for the review in regards to warranty. Glad the team was able to get you properly taken care of.
via Google
Shanker Katragadda
Shanker Katragadda
John A created a design that addresses all our needs, a wonderful person to work with.
Response from business owner
Hi Shanker! Thanks so much for sharing your experience working with our designer John A! We appreciate the feedback and look forward to helping you bring your dream backyard to life. Best, Cristina
via Google
Michael Hayes
Michael Hayes
Jesse was great
Response from business owner
Hi Michael, Thanks for sharing your experience. We appreciate the review and feedback. Best, Cristina
via Google
Fabio Gomes
Fabio Gomes
Great work from Jessie! Really appreciate the work and instructions he gave me!
Response from business owner
Hi Fabio! Thanks for sharing your experience. We appreciate the review and feedback. Best, Cristina
via Google
Kenneth McCoy
Kenneth McCoy
Jesse was very professional and helpful. On time and did a great job.
Response from business owner
Thanks Kenneth for the review of working with Jessie!
via Google
Caitlin Vesely
Caitlin Vesely
Chris is an awesome sales person! He was very helpful!
via Google
LaKeisha Satcherwhite
LaKeisha Satcherwhite
Kristen barrow did a excellent job serving me.
via Google
Jeff Gaydon
Jeff Gaydon
Jessie did a great job. He was prompt and addressed the issue with ease.
Response from business owner
Hi Jeff! Thanks for sharing your experience. We appreciate the feedback. Best, Cristina
via Google
Bart Hardwell
Bart Hardwell
Kristen Barrow Thank you so much for all your help with our endless pool.
via Google
Phillip Chadis
Phillip Chadis
Jessie was very professional. He did a great job.
Response from business owner
Thanks Phillip!
via Google
Gary Poarch
Gary Poarch
Heater not working. Accessed all components thoroughly and found the issue. Jesse was very professional.
Response from business owner
Thanks Gary for the review! Best, Cristina
via Google
Kevin Neeley
Kevin Neeley
Kristen Barrow has done a wonderful job as well as very informative about the recent Hot Tub purchase. Will work with again in the future. My wife and I are enjoying our Hot Tub very much.
via Google
Dennis Balla
Dennis Balla
Tech was able to repair all my problems
Response from business owner
Hi Mr. Balla, Hope all is well. Glad our tech was able to get you taken care of. Best, Cristina
via Google
Layne Blackwell
Layne Blackwell
I recently reached to RTBS to help diagnose an issue with our pool plaster. Paula Nezat initially helped with the service request before handing off to Kristen Barrow. Both were very responsive and helpful getting resolving our issue. … read more
Response from business owner
Hi Layne, Glad Paula, Kristen and the team were able to get you taken care of. Our team is always here for you. We appreciate your support. Best, Cristina
via Google
Jill Pulido
Jill Pulido
Pool was installed in 2017 and this was the first time I needed to call in for a warranty claim. Sarah was able to schedule Jessie to come out right away. Warranty item was taken care with no issues. Great customer service! Thank you … read more
Response from business owner
Hi Jill, Glad Sarah & Jessie were able to get your warranty claim properly taken care of. Our team is always here for you whenever you need us. Best, Cristina
via Google
rolando marges
rolando marges
Thank you Mr Jessie Gonzalez for his excellent performance on fixing the loud motor & water leak from my pool pump he really did professional job & I’m so happy with his performance thanks again!!
Response from business owner
Hi Rolando, Thank you so much for your feedback and review working with our tech Jessie. Best, Cristina
via Google
Bob Reed
Bob Reed
Angel was pleasant and did the repair very efficiently. Thank you.
Response from business owner
Thanks Bob for the review!
via Google
Robin N
Robin N
Angel was the tech that assisted me in my schooling of my hot tub. He was polite, professional and very patient with me. I would rate this gentleman 5 stars or the best that can be rated. Thank you for the service.
Dingo 7014
Dingo 7014
Jesse is A+ A great and quick repair
Response from business owner
Thank you for the review!
via Google
R King
R King
Jesse in service identified the issue with my spa extremely quick
Response from business owner
Thank you for the feedback and review!
via Google
Martha Trinitario
Martha Trinitario
Great service provided by Chris !
via Google
Matt Hartzell
Matt Hartzell
Great showroom "test drive" experience with Chris. Looking forward to the install! Followup with Kristen Barrow and her team has been excellent!
via Google
James Delaney
James Delaney
Work was good and efficient .
Response from business owner
Thank James! Best, Cristina
via Google
RICHARD’S TOTAL BACKYARD SOLUTIONS

Mon - Sat: 9am - 6pm
Sun: By Appointment

WEST HOUSTON SHOWROOM

1701 Highway 6 South
Houston, TX 77077
(713) 777-7665

Click the blue chat bubble on the right-hand corner to get started!

Text Service: (832) 906-7973

Get Directions »

NORTH HOUSTON SHOWROOM

18623 Kuykendahl Rd
Spring, TX 77379
(281) 205-1100

Click the blue chat bubble on the right-hand corner to get started!

Text Service: (832) 906-7973

Get Directions »

"Buying a pool these days is like a vacation. It’s a book & plan-ahead process. But unlike a vacation…this investment doesn’t end!”
– Aaron Nease

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