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Written Endorsements

I wanted to send a personal note of thanks regarding Hector and his tile crew. His focus on quality was made apparent today as he started installing the stone and waterline tile for the pool.

I spoke with him on numerous occasions throughout the day was consistently impressed by his attention to detail and insistence on perfection. I noticed that he would being installing tile at the center of each section, working his way outward to ensure an even appearance. He would miter the edge of the tile to promote a uniform appearance across the length of the pool and provided some advice to us based on his past experiences with installations.

Overall, a fantastic crew and one that I’m glad is working on our pool! 

Mahoney Family

Work was finished on our beautiful new pool at 826 Sandra Dee in Magnolia a couple of weeks ago and I can say we are more than pleased with the result.  The finished product shows the quality of workmanship that went into the construction.  We think our grandchildren will be more than pleased with their pool.

 I think that the reason for our customer satisfaction lies not only in the pool itself but also in the Project Manager, Jose Zepeda.  Jose walked us thru each step in the construction and kept us informed on the progress.  His daily supervision of his crews made me feel that he was truly in control of construction.   Jose represents your company well and in my eyes should be considered a valuable employee.

Again, thanks for the beautiful pool.   Can’t wait till it gets warmer…

Charles and Barbara Tatom

Johnathan:
The pool is awesome, and so much of that is the great design and how it fits with the house. We heated the whole thing for three different parties over the Christmas/New Year break and had lots of people over. We get many compliments, the most repeated is, “This is like a resort.”. It all works so well with a crowd of actual people moving around and hanging out.

On New Year’s Eve Carolyn wanted a fish fry for 25, so I took the grill grate off one side and set a big pot down on the heat deflectors. That grill got the oil up to 375 fast, and the vent hood worked fantastic. Desert was late night smores at the fire pit.

The best was Lilli’s 14th birthday party Saturday January 4th. She wanted a pool party. Lucked out it was a stunning mild sunny day. 15 teenagers swam, ate, swam, hot tubbed, goofed off, ate, hot tubbed, swam for 8 hours, then moved to the game room to watch movies at 10 PM when us and our friends took some wine out to the fire pit and sat talking till 1 AM.

Your design is perfect for this house and for how we use the space. It looks great, it entertains and plays great. We are extremely happy that we chose Richards and decided to do everything all at once.

Thanks! J

Regards,

Scott Duff

Building a pool is not fun. Things go wrong. The yard turns into a mud pit, sprinklers are ruined, really it is a long list of normal construction and scheduling frustrations. We built our pool 3+ years ago. Here we are 3+ years later. We have Richard’s lifetime warranty. They have respond every time we placed a service call. There has been several minor repairs and 2 major – today it was the pump for our cleaner and the capacitor. They could have easily backed out of this warranty because it’s beyond the “manufacture warranty.” My husband described the issue and the tech came prepared with what equipment he thought was needed. He fixed it on the spot, all free of charge. We paid the $75.00 service. Most reviews are based on a messy construction process. But how many companies really take care of the customer after the job is done? We have been 100% satisfied with the service we’ve received since the pool was finished. Whatever frustrations I had during the build are well worth the final product and service our family has received. Richards will be my first call if we ever build another pool.
Heather Karnowski

We simply wanted to thank you for the excellent service and set-up for our new spa. We love the spa cover bracket that Richard gave us and everything about the spa! We are also VERY HAPPILY SURPRISED when I saw a box by our garage. Inside were 2 of Richard’s beach towels (which I had noticed the day we bought!). Such a thoughtful thing to do since we bought from you. We bought from you about 25 yrs. ago Again, THANK YOU for everything.
Stoltenberg Family

Our master bath jacuzzi broke died approximately 2 months ago. Our 15-yr Autistic youngster was in the jacuzzi 4-5 times per day. We were in an emergency trying to figure out how to quickly get some sort of motorized tub for our son. I walked into a hot tub display center out of pure desperation. Withon the hour we were purchasing one of their best tubs on the matket. The sales person was very empathetic of our situation and did everything within her abilities to get our tub deluvered within 3 days. The day the tub was up and running it was truly priceless to see the elation in my son’s face. He comes out of the tub very relaxed and calm. My son is know for severe meltdowns to the point of hitting his head with his fists when feeling overwhelmed with his world. The tub has served to calm him down and help him with sensory integration. He is in the tub at leadt 5 times daily and it has drastically decreased his daily meltdowns. I go in the tub with him and I can see why he is so happy. Besides the benefits of the Ace salt system on the skin, the massage from the jets is the best I’ve ever experienced. I am grateful for this wonderful technology. My hope is to one day afford a second spa for our Autism Center in Houston. Y Carrillo, Ph.D. EXECUTIVE Director Houston Autism Center 501(c)3
Reviewed on Sovereign® – 6 Person Hot Tub
Carrillo Family

Best home treatment for severely autistic son

It all started when my husband and I decided to do something in our backyard and we were not sure whether we want a pool or some sort of water feature.as we were driving to my parents house we came across Richard’s backyard solutions and we just decided to check them out ! when we walked into their store we were greeted by Janine. She could totally understand that my husband and I have no idea what we wanted so she made an appointment to stop by our house to make sure she knows what we exactly are looking for! when Janine came over our house she asked me what was very important for me and I mentioned every single little detail that I would love to have in our backyard .she made some notes for herself and ask my husband and I to visit her a week later to look at her designs. I can honestly say the first time I saw Janine’s designs my mouth completely dropped and I was blown away from what she had done for us. her 3d was even detailed to the point where you could see our furniture inside of Our house and what the pool and the backyard would look like from the inside of the house since that was so important to me. long story short what I can say about Janine is that she was extremely professional very good at her job and amazing designer best customer service and made sure to deliver us our dream backyard and include every little detail that was important to me and most importantly she put up with my demanding needs and ideas. once we agreed on the design Janine passed us to construction and from there we were in contact with Tami which was in charge of scheduling . because of Tami everyday we knew exactly what was going to happen in our backyard and what stage of construction we were in.she was very professional an extremely helpful and her scheduling was right on point. and last but not least our superintendent was JP. he was an amazing guy and was at the construction site every single day to make sure everything was going smoothly if I ever had a concern and contacted him he would immediately make sure to take care of it JP was very helpful and had great customer service and was always in contact with us. he made sure our pool was exactly right on time just so we can enjoy our summer. overall I cannot thank JP Janine and Tami enough for everything that have done for us they made our dream backyard and we get to enjoy it every single day ! as picky as I am they made the most amazing pool with the best customer service and made it so easy for us. I would definitely recommend Richards backyard solution to anyone out there thats looking to build a pool or any kind of remodeling . Janine, Tami and JP thank you thank you thank you ?
Mahmoudy Family

This is a shout out to Richard’s Total Backyard Solutions.

Our pool project was just completed and I would recommend them to anyone considering an in ground pool project. We dealt with flooding rains twice, a punctured gas line (not their fault) and a crazy hostile neighbor! Their professionalism was wonderful; they were very attentive to my need to keep two elderly pets safe from the construction area throughout the project time.

They worked with us on every minute detail to remain within our budget and answered every call I made to them. From the original sales person, the project managers, and the scheduler, they were very informative and professional at all times. We will use them for any of our outdoor projects in the future.

I began the pool company search over a year ago and contacted 17 companies, so I did my due diligence.

Dan & Michelle Lauer

Hi Quentin and Jessica (and the entire Richards Total Backyard Solutions team),

I just wanted to say THANK YOU for all your help throughout the sales, delivery, and installation process. From the moment we walked into Richard’s Total Backyard Solutions, I felt we were working with a good company and good people who cared about the customer. Quentin, you were the only sales person to immediately support my request for a wet test. That really impressed me. And I have to say, experiencing the DX Moto-massage helped sell both my wife and I that Hot Spring was the spa we wanted.

The coordination and installation by RTBS of the electrical and cement pad were complicated by the fact my wife’s mother-in-law was in the hospital putting further constraints on our time. Jessica, you were very patient and supportive of my calls. I really appreciated you allowing me to call your cell phone the night before installation just to be sure all my questions had been answered.

The delivery and installation went very well. We finally got a chance to really use it last night. We both LOVED it. My wife and I are so happy with our new Grandee spa. And we appreciate the opportunity to get it in place before the Memorial day weekend! Below are some photos.

Thank you again and have a happy Memorial Day weekend!

Jeff Eby and Kim Eby

I had some pool service done last Thursday (March 13th), and I wanted to compliment the pool technician Rodney. He arrived within the time promised, and fixed my pool pump issue quickly and efficiently. I was very impressed with his problem-solving skills, and also his friendly and helpful attitude. Good job!
Adele Dubicki

I have received your letter of commendations for Richards Total Backyard Solutions and appreciate you taking the time to write. Rarely do I receive letters of praise for companies that are doing their best to excel in customer service. When I receive these letters, I certainly take them seriously.
Better Business Bureau

I was simply amazed. We signed on Saturday, your crew started on Tuesday and the pool was finished and the water filling on Thursday. That’s got to be record time for new plaster and tiling. The new tile looks great.
Bob Shortle

Just a little note to say Thank You for making a pleasurable experience out of our recent purchase of a pool and spa from your company. It is extremely rare in today’s age of “BAIT and Switch” artists to find a company that lives up to its promises.
Charles Anderson

We want to than you so much for the absolutely wonderful job you did renovating our existing pool and building the beautiful new waterfall. We love it, and our friends and neighbors are raving about it.
David Dunkiel

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.
Sean Powers

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.
Sean Powers

It was a real pleasure doing business with both Mr. Fraps and Express Pool. I found both to be knowledgeable, courteous, and professional in their work. I highly recommend Mr. Fraps and Express Pool to anyone in need of pool work.
Douglas Hatcher

My wife and I just wanted to express our appreciate for the super job that your company has done for us. Richard’s has exceeded our expectations. We were amazed at the progress and craftsmanship at every step. We’ve been impressed with the positive and helpful attitude from everyone we’ve met.
Frank Ragen

Jeff and I wanted to let you know how very pleased we are with our new swimming pool and Jacuzzi your company built for us. It is truly beautiful and we are enjoying it a great deal. We were thrilled with how smoothly the construction went and especially the final result.
Jeff and Cammie Brienen

We are pleased with the work that was performed on our pool and deck renovation. All employees were very polite and worked as a team. We would definitely allow this company to handle any future projects that we have.
Jim Brazda

I just wanted to take the time to say “Thank You” for making a dream come true for me and my little girl. You two went over and beyond to make sure I was happy with everything and I am, I love it!
Joetta Zachary

Mrs. Nechman has asked me to pass on to you and Mr. Richards her sincere thanks for your determined efforts to correct the problem with her pool. She is very pleased with the results and the professional manner in which your staff carried out the renovations.
John Nechman

We are very pleased with the work you did re-plastering our pool. You were prompt, came when you said you would, finished according to schedule. You returned on my request to check out a detail (it was fine) and you were easy to work with. I would have no reservations in recommending your work to potential customers in the future and will definitely call you when we need remodeling work in the future.
Jud

Wanted to drop you a note to say thanks for a job well done. The gentlemen that worked on resurfacing our pool, were to say the least, efficient, neat and certainly polite. I was especially pleased to find that all of the gentlemen spoke Spanish, and all had a wonderful sense of humor. With every step they advised me what they were doing and why.
Maria Filos

I would like to thank you for the wonderful, dependable service and sell of my Hot Springs Grande Portable Spa. Your staff made this decision a pleasurable experience.
Melbourne Woodard

Mr. Richards, you have excellent crew. I am not sure whether they did a better job than another crew of professionals would have done; but I am absolutely sure that they all treated me well and always did exactly what they were supposed to do. I don’t write letters of recommendation, never done it before, your firm, however, deserves this letter.
Paul Looney

We just wated to take the time to let you know that our pool is complete and it is beautiful! From the moment we started the design until our pools completion, we have been very pleased with the timely and professional way that everything was handled.
Roger Graves

It is with great pleasure that I write this letter for James Blair of Richards Total Backyard Solutions. I met with James and found him highly knowledgeable and extremely professional. His communication skills are excellent and he replies to my emails immediately. James has always made an extra effort to rectify the problem, no matter how trivial it is, through his courteous and friendly service team.
Syed Zaidi

I would like to compliment you and your subcontractors that remodeled our pool.The job was done professionally and in a timely manner.The demolition crew arrived on the day they were scheduled.The crew was large enough to get the job done in one day.This saved on the “irritation factor” of having jackhammers going for several days, which is very common with your competitors.The finishing crews worked long hours making sure the job was done on time at the highest quality possible.The laying of the brick pavers is not for amateurs. Your crew really proved that they are indeed professionals.
Ward Arendt

From 1178 reviews
Anthony Hodges
Anthony Hodges
Was looking to get a pergola in the back yard and Kristen Barrow was very helpful in getting a quote for me. Great customer service!
via Google
Greg Power
Greg Power
Thank you Kristen Barrow for your attentiveness to what we were looking at and mindful of our budget as well. A breath of fresh air! Will be in touch
via Google
Wendy Robertson
Wendy Robertson
Jessie provided excellent service. He arrived at the time promised and was very pleasant and professional in diagnosing my issue. Fully explained how to correct, which was user error. He even gave me cost saving tips to save on electricity … read more
Response from business owner
Glad to hear it! Thanks Wendy.
via Google
Tonya Morton
Tonya Morton
Billy took good care of us and was knowledgeable about the job. Billy was a pleasure to work with. Thank you for all your help.
Response from business owner
Thanks Tonya!
via Google
Kimberly Lester
Kimberly Lester
Billy was very knowledgeable and amazing to work with. I highly recommend Richard’s Total Backyard Solutions.
Response from business owner
Thanks for the review!
via Google
Mayur Patel
Mayur Patel
Billy was amazing to work with and was so detailed through the process. I would definitely recommend Richards Total Backyard Solutions!
Response from business owner
Thanks for the review!
via Google
oscar asberry
oscar asberry
Mr. Rivers was an amazing person to work with. I would definitely recommend Richard’s Total Backyard Solutions to my family and friends!
Response from business owner
Thanks for the review!
via Google
latasha richmond
latasha richmond
Billy rivers was a real joy to work with so out going i would definitely recommendt richards total backyard solutions
Response from business owner
Thanks for the reivew!
via Google
Rose
Rose
Billy was extremely helpful. He Was able to answer all my questions. I would highly recommend Richard's Total Backyard solutions.
Response from business owner
Thanks Rose!
via Google
Jeanell Hayes
Jeanell Hayes
Billy is very professional and offer wonderful service..I would definitely refer Richard's Total Backyard.
Response from business owner
Thanks for the review!
via Google
Sarah Goodsell
Sarah Goodsell
April Johnson assisted me with my project and she was amazing. I can't believe the outcome, customer service. I wasn't easy to work with because I'm a perfectionist but everything went very well.
Response from business owner
Awesome, thanks for the review!
via Google
Matt Bonasera
Matt Bonasera
The spa is amazing, and the service was great. We got really good financing as well. They were very professional, and I would highly recommend them to anyone looking for a spa. April Johnson and Kristen Barrow were wonderful.
Response from business owner
Congrats on your delivery!
via Google
Felix Martin
Felix Martin
I had April helping me with a project and found her to be both knowledgable proffesional. She was a great help.
Response from business owner
Thanks Felix!
via Google
Erika Urquidez
Erika Urquidez
Billy Rivers is the best, his Customer Service is above and beyond. Loved working with him, he was so helpful and friendly.
Response from business owner
Thanks for the review!
via Google
Arnie Cuarenta
Arnie Cuarenta
I don't come in very often, but when I do, I seem to always run into Billy who is consistently helpful and kind. His excellent service is why I always come back to Richard's Total Backyard Solutions.
Response from business owner
Thanks for sharing!
via Google
Vicky Woller
Vicky Woller
April Johnson is the best!
Response from business owner
Thanks Vicky!
via Google
Josh DuBois
Josh DuBois
I’ve known APRIL JOHNSON for along time now, she is great at what she does! 5 stars!
Response from business owner
Thanks Josh for taking the time to leave April a review!
via Facebook
Stephanie Malek
Stephanie Malek
APRIL is the best! Great customer service and she's just so nice! Highly recommend her and this business!
Response from business owner
Thanks Stephanie for the review, we appreciate it!
via Facebook
Tom Rains
Tom Rains
I needed a new cover, April Johnson was awesome, Thank you!
Response from business owner
Thanks Tom for the review.
via Google
Cindy Harvey Christopher
Cindy Harvey Christopher
April Johnson was amazing, patient, kind, and knowledgeable. If you need anything from questions answered to custom projects she’s the go getter!
Response from business owner
Thanks Cindy for the review! April is our gal, we love her <3
via Facebook
Stephanie Malek
Stephanie Malek
Go see APRIL...she's seriously the best and you won't regret it!!!
Response from business owner
We love this, thanks for the kudos!
via Google
Nicole Harvey
Nicole Harvey
APRIL J did a great job helping me! Her excellent customer service helped me feel very comfortable with my entire experience
Response from business owner
Thanks Nicole!
via Google
R Milton
R Milton
I had the pleasure of working with Billy, he's very knowledgeable and great customer service. I highly recommend Richard's Total Backyard Solutions.
Response from business owner
Thanks for the review!
via Google
Hazel Clark
Hazel Clark
Billy was absolutely amazing. Highly professional, knowledgeable and provided "above and beyond" white-glove, first in class service; which in the world of me, is not an easy thing to obtain. He was impeccably detailed and delivered 5+ … read more
Response from business owner
Wonderful, thank you for sharing!
via Google
Eric Willliams
Eric Willliams
April was a great helpThank you
Response from business owner
Thanks Eric!
via Google
Sandra Rangel
Sandra Rangel
I would recommend Richards Total Backyard Solutions any day Billy was a pleasure dealing with answering all my questions and very detailed.
Response from business owner
Thanks Sandra for the love!
via Google
Tera Priest
Tera Priest
Great experience! Billy was a pleasure to do business with!
Response from business owner
Thanks for the review!
via Google
Carmen G. Pineda
Carmen G. Pineda
Billy was very knowledgeable and answered all of my questions. Highly recommend!
Response from business owner
Thanks Carmen!
via Google
Chris Harris
Chris Harris
April did a thorough job analyzing our water issue. She is very knowledgeable about hot tubs, products, etc., and she is honest, forthright and extremely friendly and congenial.
Response from business owner
Thanks for letting us know!
via Google
Rose Puente
Rose Puente
Billy was very informative and very knowledgeable. He answered all of my questions, was very patient and kind
Response from business owner
Thanks Rose!
via Google
Kayla Farmer
Kayla Farmer
Every thing about our experience was amazing. Billy truly is a gem and made everything as seamless as possible! When you have Amazing people work for you, your company really shines!! Keep up the great work guys!!
Response from business owner
We love this, thanks for the reivew!
via Google
Janelle Zellers-Yates
Janelle Zellers-Yates
Top notch, Billy Rivers was such a pleasure to work with .
Response from business owner
Thanks for the review!
via Google
Shannon Spencer
Shannon Spencer
Richard is such a wonderful guy to work with..
via Google
Jenny at Curve Hospitality
Jenny at Curve Hospitality
Billy has been exceptional, informative and friendly walking us through the process of transforming our backyard into our dream oasis. I would absolutely recommend him for all your questions and guidance when making over your home. Billy’s … read more
Response from business owner
Thanks for the kind words Jenny!
via Google
Rachel Landry
Rachel Landry
Awesome experience with Richard's and Billy was an absolute pleasure to work with!
Response from business owner
Thanks Rachel!
via Google
Cammie Baldwin
Cammie Baldwin
Billy was so great to work with! He's very personable and has such a great attitude! Would recommend him 10/10!
Response from business owner
Thanks for the reivew!
via Google
Roger Nesser (Big Rodge)
Roger Nesser (Big Rodge)
The wife and I are planning to transform our back yard. Naturally an outdoor kitchen is in our near future. I have gotten a few quotes from other company's but Billy Rivers has earned our business. His attention to detail and the ability to… read more
Response from business owner
Thanks Roger for the review and for giving Billy a shotout!
via Google
Melissa Huey
Melissa Huey
Kristen Barrow did a fantastic job explaining the process of a hot tub and fire pit installation. She was professional and detailed. Her energy is amazing!!
Response from business owner
Thanks Melissa for the review!
via Google
Kyle Bean
Kyle Bean
The dedication and help I received from April was over the top she made a point to reach out to me even after normal business hours to make sure I received all the information I requested. Even thought I was just replacing my cover she … read more
Response from business owner
Awesome, thanks Kyle for the review!
via Google
Jesus Arroyo
Jesus Arroyo
Jessie, one of the technicians for Richard’s was incredible. Came in, super knowledgeable of the pool system, fixed our issues immediately and with a smile. Looks like he likes what he does. From now on, if any issues come up, we will … read more
Response from business owner
Awesome, thanks Jesus!
via Google
Jenny Force
Jenny Force
April was helpful when I was trying to figure out my spa chemistry. The water lab they have there is pretty magic. She just whipped It Up in a machine and it told me exactly what to do. Made figuring out my spa water 100% easier than what I… read more
Response from business owner
Thanks Jenny!
via Google
Ryan Engibous
Ryan Engibous
Emily was able to get my DEL AOP system covered under factory warranty, even though it was 4 months out of warranty. Not only did it happen quickly, but she got it done quicker than expected, and pushed the install repair forward two days. … read more
Response from business owner
Thanks for the review Ryan! We appreciate the feedback and experience working with our team.
via Google
Don Henrichs
Don Henrichs
Had a issue with some plumbing and Jessie came out and fixed with no problems awesome technician
via Google
blu896
blu896
Great experience! Very quick and nice!
Response from business owner
Thanks!
via Google
Andrew Lennig
Andrew Lennig
Wonderful experience with RTBS! Originally got quoted for a pool, but my wife and I decided to go with a hot tub instead. Billy took great care of us on the showroom floor and Kristen Barrow was wonderful with the on site visit and delivery… read more
Response from business owner
Thanks Andrew!
via Google
Raider Rivas
Raider Rivas
Kristen Barrow and team, were very professional and responsive for all the inquires! Definitely I will recommend Richards backyard as one of the best backyard yard services providers in Texas
Response from business owner
Congrats on your delivery!
via Google
Luis C
Luis C
Angel did a great job with our service.
Response from business owner
Thanks Luis!
via Google
Anonymous4
Anonymous4
I'm sending kudos for Angel. He came out today and coached me on the care of my tub. Thanks Angel!!!
Delaine Lowe
Delaine Lowe
Jessie performed service today on our pool and he was very thorough, explained everything he was doing, and answered some questions I had about a few things that were not on the service call. Great customer service! Wish all service … read more
Response from business owner
Thank you for the review.
via Google
Lindsi Hansen
Lindsi Hansen
April Johnson is a one in a million amazing salesperson. She truly is passionate about her job. We laughed, we cried, and just had a good time while I was shopping for my hot tub, which I did purchase. I even got to meet JR Richard, who was… read more
Response from business owner
Thanks for sharing your experience and congrats on your purchase!
via Google
Neal Nobles
Neal Nobles
Jessie did a fantastic job. Real professional.
Response from business owner
Thanks for letting us know.
via Google
Franklin Martinez
Franklin Martinez
Jesse came by to do my filter clean out! Was thorough and explained the whole process. Very knowledgeable about the equipment.
Response from business owner
Thanks for the review!
via Google
Dana Akins
Dana Akins
We had an issue with our water features on our pool. Scheduled service which was easy and quickly done. Technician, Jesse, showed up today to fix. Immediately knew what the issue was, fixed it and was here about an hour. Extremely polite … read more
Response from business owner
Thanks Dana, Glad we got you back up and running properly.
via Google
RP Jones
RP Jones
Jessie was big help, best guy for job
Response from business owner
Thanks for letting us know! <3
via Google
Mark Monsma
Mark Monsma
Jessie was awesome 😎
Response from business owner
Thanks Mark!
via Google
TxBoyzEnt Productions
TxBoyzEnt Productions
Innocent and Jessie came out and did exceptionally wonderful job getting me set up and squared away!
Response from business owner
Thanks for the review!
via Google
Anthony Vlahos
Anthony Vlahos
April was quick with weekend sales help, first class service. Truly amazing. Then when my fire pit had an error, she worked after hours to send the best tech for morning help before a big party.Jesse was super friendly, knowledgeable, and… read more
Response from business owner
Glad are team stepped in and made it happen. We appreciate this review!
via Google
kelly hughes
kelly hughes
Kristen Barrow did such a great job doing the prep work for the installation of my new HotSprings hot tub!
Response from business owner
Thanks for the review!
via Google
StellaGreg cordova
StellaGreg cordova
Angel did a great job and appreciate his help
Response from business owner
Thanks!
via Google
Bridgette Lisenbe
Bridgette Lisenbe
Our sensor went out on our heater and we were worried since we have friends coming in this weekend. Called Richards and Jesse got out quickly and got us all fixed up! Great service!
Response from business owner
Glad we got you taken care of, thanks for the reivew!
via Google
Scott Hamilton
Scott Hamilton
Jesse was my tech today and was on time and repaired my leak quickly. Thank you
Response from business owner
Thanks Scott!
via Google
Declan O'Donnell II
Declan O'Donnell II
Got the opportunity to work with April Johnson recently and was impressed with how she and her team took care of business. Very knowledgeable along with being able to address my concerns about purchasing a new hot tub. I look forward to … read more
Response from business owner
Thanks for sharing!
via Google
Kameron Perry
Kameron Perry
Kristen Barrow was extremely helpful and provided a ton of information on helping me decide on a pergola. She was very knowledgeable and I am excited to collaborate on my fire pit ideas! Thank you Kristen!
Response from business owner
We love this, thank you for sharing.
via Google
Lori Power
Lori Power
Kristen Barrow was amazing in her knowledge of the hot tubs and spa pkgs. she had all the answers to my questions I asked her. It was such a lovely experience with Kristen and I can only imagine what an asset she is to your company. When we… read more
Response from business owner
Hi Mrs. Lori- thanks for the review. We appreciate it!
via Google
Anthony Beck
Anthony Beck
Kristen Barrow Amazing!!!
Response from business owner
Thanks!
via Google
meghan pate
meghan pate
I spoke with Ms. Kristen Barrow this morning about a hot tub cover. Y’all didn’t carry the one I needed, but she was so friendly and sweet, it made my day! Thank you!
Response from business owner
Aw, thanks for taking the time to leave this review. We appreciate it.
via Google
Jonathan Guest (Jet)
Jonathan Guest (Jet)
April is incredibly knowledgeable about Endless Pools, and made the process of getting one in my backyard a breeze. Couldn't have asked for a better experience.
Response from business owner
So great to hear and looking forward to having you swimming soon!
via Google
Kelli Elder
Kelli Elder
April was very professional and knowledgeable. I definitely recommend asking for her when you visit the store. She was great!
Response from business owner
Thanks Kelli!
via Google
alex ye
alex ye
April was wonderful getting me a hot tub that fit all my needs! Highly recommend.
Response from business owner
Thanks Alex!
via Google
Espen Rodriguez
Espen Rodriguez
April had amazing knowledge and experience. Every question answered for anyone to understand.
Response from business owner
Thanks for letting us know!
via Google
Olivia Teeples
Olivia Teeples
April was wonderful to work with! Highly recommend this company for your backyard needs!
Response from business owner
Thanks Olivia!
via Google
Madie Wuebker
Madie Wuebker
April was amazing to work with through the whole process! Never pushy & felt like we landed on the right hot tub for our family! Would recommend to anyone in the area & will continue to go back to her!
Response from business owner
So great to hear, thanks Maddie for the review!
via Google
Roger Sam
Roger Sam
Kristen Barrow was very excellent and very knowledgeable. she stayed on the phone with to complete the order
Response from business owner
Thanks Roger!
via Google
Norma Gomez
Norma Gomez
Kristen Barrow did an excellent job during the site visit at my home for the upcoming delivery of my hot tub. She was very efficient in getting things done and answered all of my questions.
Response from business owner
Thanks Norma! Congrats on your delivery.
via Google
debbie dicharry
debbie dicharry
Kristen Barrow came out and met with us regarding having our pool refinished and some other work done. She was very informative and very detailed in her explanations of the work and processes that they use. Kristen was very … read more
Response from business owner
Thank you so much for letting us know!
via Google
brian greathouse
brian greathouse
Great help. Jessy helped.
Response from business owner
Thanks for letting us know!
via Google
Laurie Marino
Laurie Marino
Jessie worked on our hot tub and was so wonderful and attentive. He was very professional and friendly and made sure everything was working perfectly before finishing our service. Highly recommend!
Response from business owner
Thanks Laurie!
via Google
Michael Warny
Michael Warny
Jesse was here on time & answered all my questions. Gave me a refresher on chemicals. Great tech definitely do Weston. I don’t take care OK thank you so much.
Response from business owner
So great to hear! Thanks for taking the time to let us know.
via Google
Stacy Barlow
Stacy Barlow
Jessie did a great job helping me troubleshoot and resetting my schedules . Appreciate the quick response
Response from business owner
We appreciate the review!
via Google
Luther Baldwin
Luther Baldwin
Just had Angel come out to service my SPA.Outstanding experience. He was early to the appointment, did a thorough job and explained the process.Prior to leaving he went thru all the steps I need to go thru to maintain the system in between… read more
Response from business owner
Awesome, thanks for letting us know!
via Google
alberto navarrete
alberto navarrete
Expert tech Jesse did a great job fixing the heater on our pool today, very good tech A+
Response from business owner
Thank you so much for the review!
via Google
Carla Rutz
Carla Rutz
Everett and Angel came out to replace our cover and lift system. It Was installed quickly and cleanly and we are very satisfied with both of them and Richard’s TBY 🙂
Response from business owner
Thanks Carla!!
via Google
Matt Buck
Matt Buck
Jesse and innocent did a great job taking care of our needs. The required repairs were made asap and everything is running great.
Response from business owner
Thanks Matt!
via Google
Hailey Rosenberg
Hailey Rosenberg
Angel came to service our hot tub and did a great job! He was very thorough and helped us get exactly what we needed! Highly recommend!
Response from business owner
Thanks Hailey for the review!
via Google
Mister Wayne
Mister Wayne
Jessie is came out and fixed my Pentair spa light under Pentair warranty. He did a fantastic job. Highly recommend him.
Response from business owner
We love this, thank you!
via Google
Thornton House
Thornton House
Paula Nezat is my six⭐️⭐️⭐️⭐️⭐️⭐️ person at Richards. I have worked with her on a multitude of projects involving our Sovereign hot tub. She always points me in the right direction!
Delic Loyde
Delic Loyde
Jesse did a fabulous job! I am so impressed with his work. My tub looks brand new!
Response from business owner
Awesome! Thanks for the review.
via Google
ANONYMOUS
ANONYMOUS
I have been working with Paula for the last seven years. She is my go to star anytime I need something to keep my Hot Tub up to date. Like to day when needed something to stop a simple leak.
Alexis Cedillo
Alexis Cedillo
Jessie was extremely professional and informative. Our warranty issue was resolved with ease. Sincerely, thank you.
Response from business owner
Thanks for letting us know, we appreciate it!
via Google
Erin Skelley
Erin Skelley
Angel was very professional and friendly. He fixed the hot tub quickly and showed me how to avoid the problem in the future. Thank you!
Response from business owner
So great to hear, thanks Erin!
via Google
Lisa Endres Whipple
Lisa Endres Whipple
My repairmen were the BEST. Angel and Everett showed up early and were so polite and knowledgeable and did the best repair to my hot tub. They were even so nice to my dog and cat. I wish all repairmen were as great as these 2 guys. … read more
Response from business owner
Hi Lisa, Thank you for taking the time to leave us this fab review. Our techs appreciate it. Our team is always here for you.
via Facebook
Stacey Pitts
Stacey Pitts
Kristen Barrow, just did a awesome, awesome job kept me informed though all steps of the job.
Response from business owner
Thanks Stacey for the review, we appreciate it! Our team is always here for you.
via Google
April McConnell Nutt
April McConnell Nutt
APRIL JOHNSON was an amazing help to me. My pool had turned green and I couldn't get it back to its beautiful blue clear color. She helped me find the right products and which steps to take. She went
Response from business owner
Thank you April for taking the time to leave us this amazing review about our gal April Johnson. We appreciate it!
via Facebook
Trevor Welsch
Trevor Welsch
Kristen Barrow was very helpful in surveying our backyard for spa installation. Gave us a tip that saved us hundreds.
Response from business owner
Thanks Trevor for the review!
via Google
Theresa Coffey
Theresa Coffey
Hello,I recently purchased a Hot Tub from Richards Total Backyard Solutions. The service I received was professional and helpful which made my experience very pleasant. I appreciated how everyone was on one accord and treated me like … read more
Response from business owner
Thanks Theresa for this FAB review of our team! We truly appreciate you taking the time to let us know about your overall experience. Our team is always here for you.
via Google
Stephanie Love
Stephanie Love
I was interested in stairs and a table and Kristen Barrow was very informative and extremely patient with all my many questions. She was also very knowledgeable and really took her time to explain everything to me. I will highly … read more
Response from business owner
Thank you for this review!
via Google
Fel. T.
Fel. T.
Kristen Barrow was very helpful in reaching out to different contractors and resources on my behalf in an effort to ease my mind on a safe hot tub installation. Chris did a great job of narrowing down options that would suit my needs.
Response from business owner
So great to hear! Thank you for taking the time to leave us a review.
via Google
Penny Clark
Penny Clark
Kristen was very professional and answered all of our questions.
Response from business owner
Love this, thanks for the review!
via Google
Akim Adeleke
Akim Adeleke
Innocent and Jessie came to take care of my service request. They were very professional and answered all my questions. They were exceptional.A big thank you to Paula as well. I spoke with her on the phone with some concerns and she … read more
Response from business owner
Thanks Akim for this amazing review and feedback!
via Google
Cederick Tardy
Cederick Tardy
Thank you Angel! Always in time and professional.
Response from business owner
We love this, thank you for the review!
via Google
RICHARD’S TOTAL BACKYARD SOLUTIONS

Mon - Sat: 9am - 6pm
Sun: By Appointment

WEST HOUSTON SHOWROOM

1701 Highway 6 South
Houston, TX 77077
(713) 777-7665

Click the blue chat bubble on the right-hand corner to get started!

Text Service: (832) 906-7973

Get Directions »

NORTH HOUSTON SHOWROOM

18623 Kuykendahl Rd
Spring, TX 77379
(281) 205-1100

Click the blue chat bubble on the right-hand corner to get started!

Text Service: (832) 906-7973

Get Directions »

"Buying a pool these days is like a vacation. It’s a book & plan-ahead process. But unlike a vacation…this investment doesn’t end!”
– Aaron Nease