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I wanted to send a personal note of thanks regarding Hector and his tile crew. His focus on quality was made apparent today as he started installing the stone and waterline tile for the pool.
I spoke with him on numerous occasions throughout the day was consistently impressed by his attention to detail and insistence on perfection. I noticed that he would being installing tile at the center of each section, working his way outward to ensure an even appearance. He would miter the edge of the tile to promote a uniform appearance across the length of the pool and provided some advice to us based on his past experiences with installations.
Overall, a fantastic crew and one that I’m glad is working on our pool!
Work was finished on our beautiful new pool at 826 Sandra Dee in Magnolia a couple of weeks ago and I can say we are more than pleased with the result. The finished product shows the quality of workmanship that went into the construction. We think our grandchildren will be more than pleased with their pool.
I think that the reason for our customer satisfaction lies not only in the pool itself but also in the Project Manager, Jose Zepeda. Jose walked us thru each step in the construction and kept us informed on the progress. His daily supervision of his crews made me feel that he was truly in control of construction. Jose represents your company well and in my eyes should be considered a valuable employee.
Again, thanks for the beautiful pool. Can’t wait till it gets warmer…
The pool is awesome, and so much of that is the great design and how it fits with the house. We heated the whole thing for three different parties over the Christmas/New Year break and had lots of people over. We get many compliments, the most repeated is, “This is like a resort.”. It all works so well with a crowd of actual people moving around and hanging out.
On New Year’s Eve Carolyn wanted a fish fry for 25, so I took the grill grate off one side and set a big pot down on the heat deflectors. That grill got the oil up to 375 fast, and the vent hood worked fantastic. Desert was late night smores at the fire pit.
The best was Lilli’s 14th birthday party Saturday January 4th. She wanted a pool party. Lucked out it was a stunning mild sunny day. 15 teenagers swam, ate, swam, hot tubbed, goofed off, ate, hot tubbed, swam for 8 hours, then moved to the game room to watch movies at 10 PM when us and our friends took some wine out to the fire pit and sat talking till 1 AM.
Your design is perfect for this house and for how we use the space. It looks great, it entertains and plays great. We are extremely happy that we chose Richards and decided to do everything all at once.
Reviewed on Sovereign® – 6 Person Hot Tub
Our pool project was just completed and I would recommend them to anyone considering an in ground pool project. We dealt with flooding rains twice, a punctured gas line (not their fault) and a crazy hostile neighbor! Their professionalism was wonderful; they were very attentive to my need to keep two elderly pets safe from the construction area throughout the project time.
They worked with us on every minute detail to remain within our budget and answered every call I made to them. From the original sales person, the project managers, and the scheduler, they were very informative and professional at all times. We will use them for any of our outdoor projects in the future.
I began the pool company search over a year ago and contacted 17 companies, so I did my due diligence.
I just wanted to say THANK YOU for all your help throughout the sales, delivery, and installation process. From the moment we walked into Richard’s Total Backyard Solutions, I felt we were working with a good company and good people who cared about the customer. Quentin, you were the only sales person to immediately support my request for a wet test. That really impressed me. And I have to say, experiencing the DX Moto-massage helped sell both my wife and I that Hot Spring was the spa we wanted.
The coordination and installation by RTBS of the electrical and cement pad were complicated by the fact my wife’s mother-in-law was in the hospital putting further constraints on our time. Jessica, you were very patient and supportive of my calls. I really appreciated you allowing me to call your cell phone the night before installation just to be sure all my questions had been answered.
The delivery and installation went very well. We finally got a chance to really use it last night. We both LOVED it. My wife and I are so happy with our new Grandee spa. And we appreciate the opportunity to get it in place before the Memorial day weekend! Below are some photos.
Thank you again and have a happy Memorial Day weekend!
– Aaron Nease