Customer Testimonials

I wanted to send a personal note of thanks regarding Hector and his tile crew. His focus on quality was made apparent today as he started installing the stone and waterline tile for the pool.

I spoke with him on numerous occasions throughout the day was consistently impressed by his attention to detail and insistence on perfection. I noticed that he would being installing tile at the center of each section, working his way outward to ensure an even appearance. He would miter the edge of the tile to promote a uniform appearance across the length of the pool and provided some advice to us based on his past experiences with installations.

Overall, a fantastic crew and one that I’m glad is working on our pool! 

Work was finished on our beautiful new pool at 826 Sandra Dee in Magnolia a couple of weeks ago and I can say we are more than pleased with the result.  The finished product shows the quality of workmanship that went into the construction.  We think our grandchildren will be more than pleased with their pool.

 I think that the reason for our customer satisfaction lies not only in the pool itself but also in the Project Manager, Jose Zepeda.  Jose walked us thru each step in the construction and kept us informed on the progress.  His daily supervision of his crews made me feel that he was truly in control of construction.   Jose represents your company well and in my eyes should be considered a valuable employee.

Again, thanks for the beautiful pool.   Can’t wait till it gets warmer…

Johnathan:
The pool is awesome, and so much of that is the great design and how it fits with the house. We heated the whole thing for three different parties over the Christmas/New Year break and had lots of people over. We get many compliments, the most repeated is, “This is like a resort.”. It all works so well with a crowd of actual people moving around and hanging out.

On New Year’s Eve Carolyn wanted a fish fry for 25, so I took the grill grate off one side and set a big pot down on the heat deflectors. That grill got the oil up to 375 fast, and the vent hood worked fantastic. Desert was late night smores at the fire pit.

The best was Lilli’s 14th birthday party Saturday January 4th. She wanted a pool party. Lucked out it was a stunning mild sunny day. 15 teenagers swam, ate, swam, hot tubbed, goofed off, ate, hot tubbed, swam for 8 hours, then moved to the game room to watch movies at 10 PM when us and our friends took some wine out to the fire pit and sat talking till 1 AM.

Your design is perfect for this house and for how we use the space. It looks great, it entertains and plays great. We are extremely happy that we chose Richards and decided to do everything all at once.

Thanks! J

Regards,

Building a pool is not fun. Things go wrong. The yard turns into a mud pit, sprinklers are ruined, really it is a long list of normal construction and scheduling frustrations. We built our pool 3+ years ago. Here we are 3+ years later. We have Richard’s lifetime warranty. They have respond every time we placed a service call. There has been several minor repairs and 2 major – today it was the pump for our cleaner and the capacitor. They could have easily backed out of this warranty because it’s beyond the “manufacture warranty.” My husband described the issue and the tech came prepared with what equipment he thought was needed. He fixed it on the spot, all free of charge. We paid the $75.00 service. Most reviews are based on a messy construction process. But how many companies really take care of the customer after the job is done? We have been 100% satisfied with the service we’ve received since the pool was finished. Whatever frustrations I had during the build are well worth the final product and service our family has received. Richards will be my first call if we ever build another pool.

We simply wanted to thank you for the excellent service and set-up for our new spa. We love the spa cover bracket that Richard gave us and everything about the spa! We are also VERY HAPPILY SURPRISED when I saw a box by our garage. Inside were 2 of Richard’s beach towels (which I had noticed the day we bought!). Such a thoughtful thing to do since we bought from you. We bought from you about 25 yrs. ago Again, THANK YOU for everything.

Our master bath jacuzzi broke died approximately 2 months ago. Our 15-yr Autistic youngster was in the jacuzzi 4-5 times per day. We were in an emergency trying to figure out how to quickly get some sort of motorized tub for our son. I walked into a hot tub display center out of pure desperation. Withon the hour we were purchasing one of their best tubs on the matket. The sales person was very empathetic of our situation and did everything within her abilities to get our tub deluvered within 3 days. The day the tub was up and running it was truly priceless to see the elation in my son’s face. He comes out of the tub very relaxed and calm. My son is know for severe meltdowns to the point of hitting his head with his fists when feeling overwhelmed with his world. The tub has served to calm him down and help him with sensory integration. He is in the tub at leadt 5 times daily and it has drastically decreased his daily meltdowns. I go in the tub with him and I can see why he is so happy. Besides the benefits of the Ace salt system on the skin, the massage from the jets is the best I’ve ever experienced. I am grateful for this wonderful technology. My hope is to one day afford a second spa for our Autism Center in Houston. Y Carrillo, Ph.D. EXECUTIVE Director Houston Autism Center 501(c)3
Reviewed on Sovereign® – 6 Person Hot Tub

It all started when my husband and I decided to do something in our backyard and we were not sure whether we want a pool or some sort of water feature.as we were driving to my parents house we came across Richard’s backyard solutions and we just decided to check them out ! when we walked into their store we were greeted by Janine. She could totally understand that my husband and I have no idea what we wanted so she made an appointment to stop by our house to make sure she knows what we exactly are looking for! when Janine came over our house she asked me what was very important for me and I mentioned every single little detail that I would love to have in our backyard .she made some notes for herself and ask my husband and I to visit her a week later to look at her designs. I can honestly say the first time I saw Janine’s designs my mouth completely dropped and I was blown away from what she had done for us. her 3d was even detailed to the point where you could see our furniture inside of Our house and what the pool and the backyard would look like from the inside of the house since that was so important to me. long story short what I can say about Janine is that she was extremely professional very good at her job and amazing designer best customer service and made sure to deliver us our dream backyard and include every little detail that was important to me and most importantly she put up with my demanding needs and ideas. once we agreed on the design Janine passed us to construction and from there we were in contact with Tami which was in charge of scheduling . because of Tami everyday we knew exactly what was going to happen in our backyard and what stage of construction we were in.she was very professional an extremely helpful and her scheduling was right on point. and last but not least our superintendent was JP. he was an amazing guy and was at the construction site every single day to make sure everything was going smoothly if I ever had a concern and contacted him he would immediately make sure to take care of it JP was very helpful and had great customer service and was always in contact with us. he made sure our pool was exactly right on time just so we can enjoy our summer. overall I cannot thank JP Janine and Tami enough for everything that have done for us they made our dream backyard and we get to enjoy it every single day ! as picky as I am they made the most amazing pool with the best customer service and made it so easy for us. I would definitely recommend Richards backyard solution to anyone out there thats looking to build a pool or any kind of remodeling . Janine, Tami and JP thank you thank you thank you ?

This is a shout out to Richard’s Total Backyard Solutions.

Our pool project was just completed and I would recommend them to anyone considering an in ground pool project. We dealt with flooding rains twice, a punctured gas line (not their fault) and a crazy hostile neighbor! Their professionalism was wonderful; they were very attentive to my need to keep two elderly pets safe from the construction area throughout the project time.

They worked with us on every minute detail to remain within our budget and answered every call I made to them. From the original sales person, the project managers, and the scheduler, they were very informative and professional at all times. We will use them for any of our outdoor projects in the future.

I began the pool company search over a year ago and contacted 17 companies, so I did my due diligence.

Hi Quentin and Jessica (and the entire Richards Total Backyard Solutions team),

I just wanted to say THANK YOU for all your help throughout the sales, delivery, and installation process. From the moment we walked into Richard’s Total Backyard Solutions, I felt we were working with a good company and good people who cared about the customer. Quentin, you were the only sales person to immediately support my request for a wet test. That really impressed me. And I have to say, experiencing the DX Moto-massage helped sell both my wife and I that Hot Spring was the spa we wanted.

The coordination and installation by RTBS of the electrical and cement pad were complicated by the fact my wife’s mother-in-law was in the hospital putting further constraints on our time. Jessica, you were very patient and supportive of my calls. I really appreciated you allowing me to call your cell phone the night before installation just to be sure all my questions had been answered.

The delivery and installation went very well. We finally got a chance to really use it last night. We both LOVED it. My wife and I are so happy with our new Grandee spa. And we appreciate the opportunity to get it in place before the Memorial day weekend! Below are some photos.

Thank you again and have a happy Memorial Day weekend!

I had some pool service done last Thursday (March 13th), and I wanted to compliment the pool technician Rodney. He arrived within the time promised, and fixed my pool pump issue quickly and efficiently. I was very impressed with his problem-solving skills, and also his friendly and helpful attitude. Good job!

I have received your letter of commendations for Richards Total Backyard Solutions and appreciate you taking the time to write. Rarely do I receive letters of praise for companies that are doing their best to excel in customer service. When I receive these letters, I certainly take them seriously.

I was simply amazed. We signed on Saturday, your crew started on Tuesday and the pool was finished and the water filling on Thursday. That’s got to be record time for new plaster and tiling. The new tile looks great.

Just a little note to say Thank You for making a pleasurable experience out of our recent purchase of a pool and spa from your company. It is extremely rare in today’s age of “BAIT and Switch” artists to find a company that lives up to its promises.

We want to than you so much for the absolutely wonderful job you did renovating our existing pool and building the beautiful new waterfall. We love it, and our friends and neighbors are raving about it.

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.

I am happy to tell you that I was very pleased with all aspects of the job. The quality was very good, and I was most impressed that you kept me informed as to any delays in the timing or progression of the work.

It was a real pleasure doing business with both Mr. Fraps and Express Pool. I found both to be knowledgeable, courteous, and professional in their work. I highly recommend Mr. Fraps and Express Pool to anyone in need of pool work.

My wife and I just wanted to express our appreciate for the super job that your company has done for us. Richard’s has exceeded our expectations. We were amazed at the progress and craftsmanship at every step. We’ve been impressed with the positive and helpful attitude from everyone we’ve met.

Jeff and I wanted to let you know how very pleased we are with our new swimming pool and Jacuzzi your company built for us. It is truly beautiful and we are enjoying it a great deal. We were thrilled with how smoothly the construction went and especially the final result.

We are pleased with the work that was performed on our pool and deck renovation. All employees were very polite and worked as a team. We would definitely allow this company to handle any future projects that we have.

I just wanted to take the time to say “Thank You” for making a dream come true for me and my little girl. You two went over and beyond to make sure I was happy with everything and I am, I love it!

Mrs. Nechman has asked me to pass on to you and Mr. Richards her sincere thanks for your determined efforts to correct the problem with her pool. She is very pleased with the results and the professional manner in which your staff carried out the renovations.

We are very pleased with the work you did re-plastering our pool. You were prompt, came when you said you would, finished according to schedule. You returned on my request to check out a detail (it was fine) and you were easy to work with. I would have no reservations in recommending your work to potential customers in the future and will definitely call you when we need remodeling work in the future.

Wanted to drop you a note to say thanks for a job well done. The gentlemen that worked on resurfacing our pool, were to say the least, efficient, neat and certainly polite. I was especially pleased to find that all of the gentlemen spoke Spanish, and all had a wonderful sense of humor. With every step they advised me what they were doing and why.

I would like to thank you for the wonderful, dependable service and sell of my Hot Springs Grande Portable Spa. Your staff made this decision a pleasurable experience.

Mr. Richards, you have excellent crew. I am not sure whether they did a better job than another crew of professionals would have done; but I am absolutely sure that they all treated me well and always did exactly what they were supposed to do. I don’t write letters of recommendation, never done it before, your firm, however, deserves this letter.

We just wated to take the time to let you know that our pool is complete and it is beautiful! From the moment we started the design until our pools completion, we have been very pleased with the timely and professional way that everything was handled.

It is with great pleasure that I write this letter for James Blair of Richards Total Backyard Solutions. I met with James and found him highly knowledgeable and extremely professional. His communication skills are excellent and he replies to my emails immediately. James has always made an extra effort to rectify the problem, no matter how trivial it is, through his courteous and friendly service team.

I would like to compliment you and your subcontractors that remodeled our pool.The job was done professionally and in a timely manner.The demolition crew arrived on the day they were scheduled.The crew was large enough to get the job done in one day.This saved on the “irritation factor” of having jackhammers going for several days, which is very common with your competitors.The finishing crews worked long hours making sure the job was done on time at the highest quality possible.The laying of the brick pavers is not for amateurs. Your crew really proved that they are indeed professionals.