Richard’s Total Backyard Solutions Named in First-Ever Top 50 Swimming Pool and Spa Service Ranking!
Los Angeles, October 2018 – Pool and Spa News, the premier media outlet for the pool and spa industry, has named Richard’s Total Backyard Solutions in its annual ranking of top swimming pool and spa service firms across the United States and Canada.
Based in Houston, TX, Richard’s Total Backyard Solutions placed in the TOP 20 in the PSN and Jandy Top 50 Service List.
Pool/spa service companies from around the U.S. and Canada compete to appear on the Top 50 Service list. To determine this elite group, the media outlet evaluates businesses based on six pillars that indicate business excellence in the field:
- Earning power, based on a company’s service revenue from the previous year, helps determine overall business acumen and success;
- Staff management, training and retention indicate how the firm invests in its most important resource to ensure the highest-quality products and services;
- Participation in the swimming pool/spa industry, peripheral fields, and the business community at large, indicates the firm’s commitment to elevate its profession;
- Web presence makes up a vital part of reaching, informing and staying connected to consumers;
- Community service proves the ability of a business to take its good citizenship beyond its own operations;
- Customer service scores indicate a company’s commitment to what’s most important.
Google Queen, Our Service Manager!
Breaking barriers in the pool industry since 2014, Paula Nezat has been the Service Manager at Richard’s Total Backyard Solutions and our customers absolutely LOVE working with her and our team. Build your pool with us, get the amazing Endurance Lifetime Pool Warranty that no other pool company has, and we promise we will throw in Paula for free! Just kidding, Paula will be there for you whenever you need us after you build your pool and buy a Hot Spring Hot Tub from Richard’s Total Backyard Solutions! See what our customers have to say about Paula on Google, the most reviewed employee in the history of the company and her goal is to ensure you are taken care of!
Paula has been wonderful in advising me at what I need for my pool and has gone out of her way to accommodate me in every way possible. I consider her to be above board in the manner she has treated me and I would not hesitate to advise anyone to use this company. Thank you Paula
Dealing with Paula in service is always a positive experience. So many service providers avoid the follow-up after the big sale is made. Thankfully, at Richard’s, Paula is always so responsive and helpful- a true pleasure to work with!!”-
I got a great pool from Richard’s about 10 years ago, and they have been great in all their after sale support too. In particular, Paula was a huge help as we recovered from Harvey last year. We’ve recommended RTBS to all our friends.”
We have been customers of Richard’s Total Backyard Solutions since 2001 when we purchased our first HotSpring spa. We enjoyed that spa for many years before running into any problems. When we did, Angel worked very hard to fix our issues. This last year when we decided to purchase a new spa, Paula took a personal interest in helping us get the best possible deal that Richard’s could offer. We are enjoying the benefits of a beautiful new spa today thanks in great part to her efforts on our behalf.
Click Here to read more about our 2018 Award!
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Richards came through finally! They came and repaired everything beautifully! Our new contractor Marvin was amazing! He knew how to fix the issue and his work is gorgeous. The management at Richards was extremely apologetic and redeemed themselves!Payal P.
Beautiful work done by Richard’s Total Backyard Solutions! We tore out our 26 year-old deck and gave the backyard a fresh update! At first we wanted to replace the deck with all stamped concrete, but Mr. Richard informed us that with so much movement in our property (and we know since we have had foundation work done twice on our house), it was best to look into natural stone pavers. BEST DECISION EVER! The natural stone pavers are gorgeous and really open up the space. We love our little backyard paradise!Ricardo V.
Finally we have completed the pool .. it looks amazing. The whole process did go over smoothly with a few minor bumps in the road.. some of the contractors can get sloppy and not perform to the high standards in which we hold them too but all in all not a bad experience!!! We are waiting for landscaping still to be complete but we couldn’t be happier with our pool… thanks Richards!!!Hettie B.